Accessibility Plan and Policy
Infinite Cables Inc. Multi-Year Accessibility Plan:
Message from the Directors
Infinite Cables Inc. is committed to improving accessibility based on respect for the dignity and independence of people with disabilities. We believe there should be equal opportunities for people with disabilities to access, use and benefit from our services or programs with the same quality and timeliness that others receive. We believe in integration and fair access for customers and employees with visible and non-visible disabilities.
Introduction
Infinite Cables strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Infinite Cables is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.
The plan is reviewed and updated at least once every 5 years.
Section 1. Past Achievements to Remove and Prevent Barriers
Customer Service
Infinite Cables is committed to providing accessible customer service to people with disabilities. This means that we provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others. We allow assistive devices and service animals in all public areas, and we welcome support persons. Furthermore, we have instituted a policy to limit fragrances which may be harmful to those with chemical sensitivities.
Information and Communications
We have a process for providing accessible formats and communication supports upon request. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.
Employment
We are committed to inclusive and accessible employment practices that attract and retain talented employees with disabilities. We recognize that by removing barriers we can create a workplace that enables employees to fully contribute in a meaningful way.
We accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we take into account the accessibility needs of employees with disabilities.
Procurement
We are committed to fair and accessible procurement practices.
Training
We provide training on the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. Training will be provided in a way that best suits the duties of employees.
Design of Public Spaces
We have installed accessible features including a ramp, accessible customer service counters, accessible washrooms, and accessible parking for customers and employees.
Section 2. Strategies and Actions
Customer Service
We are committed to ensuring that new staff will continue to be trained within their first week of employment on how to provide accessible customer service to people with disabilities. We will review accessibility feedback and identify opportunities for improvement annually.
Information and Communications
We are committed to making our information and communications accessible to people with disabilities. We consider a person’s disability when communicating with them.
Employment
We are committed to fair and accessible employment practices. We will continue to specify in each job posting that accommodations are available for applicants who require them. We will continue to communicate the availability of accommodations to applicants and employees, and incorporate standardized language into the onboarding process.
Procurement
We will continue to consider accessibility in procurement of products and services that impact disabled customers and employees.
Training
New staff will continue to be trained within their first week of employment on how to provide accessible customer service to people with disabilities. They will also be trained on our Accessibility Policy which will be consistent with the AODA.
We will continue to train new staff on our accommodation policy and maintain records of training provided, including completion dates and number of individuals trained. The training policy and a summary of the content of the training can be provided on request.
Design of Public Spaces
We will meet accessibility laws when building or making major changes to public spaces. We will put procedures in place to prevent service disruptions to the accessible parts of our public spaces. We will have a procedure for dealing with temporary disruptions when accessible elements are not in working order. Accessible features such as ramps will continue to be inspected regularly to ensure that they continue to meet accessibility requirements.
For more information on this accessibility plan, please contact hr@infinitecables.com or #866-207-6442.
Infinite Cables Inc.
2026
